Deliveries & Refunds

 

Shipping Information

We offer a Next Day delivery service on orders placed before 2pm.

Next Day (Monday - Friday) — £9 flat rate
Next Day (Saturday) — £13 flat rate

You will be able to select the date for delivery of your order if you require this to be later and we will make every effort to satisfy your selection, but this cannot be guaranteed. Please do get in touch.

 

Deliveries

We do our best to ensure that deliveries are made within your nominated delivery day, however it is your responsibility to ensure that an appropriate person is available at the delivery address during the delivery period. A signature may be asked for on delivery. If there is no one is at the address when the delivery is attempted the goods will be retained by us unless you have provided us with specific details of a nominated place to leave the goods.  Should redelivery be required, it will be made at your cost.

Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery date. In any event our liability will be limited to the price of goods not delivered and the cost of delivery.

Should you instruct us to leave a delivery unattended at any address, you agree we disclaim all liability which may arise for reasons of the delivery being left unattended for a period of time. This includes but is not limited to theft, contamination or temperature change.

In the event that the goods delivered to you are incomplete or incorrect, you must notify us straight away and within one day. You will not be charged for any incomplete or incorrect goods. In any event our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

 

Changes to your order


Should you wish to amend your order, please contact us via email hello@finestems.co.uk and we will do our best to make the changes for you.

 

Your cancellation rights


You may cancel an order by giving us not less than 48 hours notice prior to the requested delivery date (orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day). In such circumstances a full refund will be provided. If less than 48 hours notice is given, a refund will only be provided if at the time of cancellation, the preparation of your order has not begun.

 

Returns & Refunds


We aim please our customers by delivering fresh flowers, in great condition, on time.  Flower orders may be sent out in bud form meaning they will last longer with the recipient. While flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on occasion and for reasons beyond our control they may be damaged in transit. If you receive flowers that do not seem fresh or are damaged, contact us immediately via hello@finestems.co.uk . 

If the flowers you receive do not meet our high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that in order to be eligible for a refund or a replacement, you will need to email us a photo of the spoiled flowers within 24 hours of receipt. If we offer you a refund, we will refund you the full amount within 3 working days. This is without prejudice to your statutory rights in respect of damaged, defective or incorrectly supplied goods.

While we take all appropriate steps to make sure our flowers are delivered correctly, sometimes mistakes occur. If we fail to deliver your order (i.e. if your flowers have not arrived within 3 days of their intended delivery date) we will either send you a free replacement on our next available delivery date, or we will refund you the full price of your order within 3 days.


Due to the perishable nature of flowers, we are unable to accept returns. This does not affect your statutory rights.